Consumer Credit Articles

Brexit blog no contingency 308 176
Operational Resilience

Contingency planning for Brexit

Price intevention 308 176
Compliance monitoring

Pricing interventions from the FCA – the new norm?

Vulnerability understanding 2018 308 176
Vulnerable customers

Vulnerable customers – Wins in 2018 and goals for 2019

Digital conduct 308 176
Operational Excellence

Digital conduct risk in an online world

Jeannette Lichner board performance 308 176
Culture

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

WHAT WE ARE COMPLAINING ABOUT
Complaints

What we are complaining about this year in financial services – FCA H1 2018 complaints data

Capacity planning 308 176
Outsourcing

The holiday period is coming – Capacity planning for winter surges

WIN THE WAR FOR TALENT
Recruitment

Leveraging SM&CR to win the war for talent

RESPONSIBL PAYDAY LENDING
Complaints

Responsible payday lending is critical for consumer protection

Path purple
Financial Crime

Distilling Data to Tackle Financial Crime

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Integrity yellow
Complaints

High-cost, short-term credit affordability complaints: The ‘next PPI’?

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

Path blue
Financial Crime

Cracking down on corruption - the risk of politically exposed persons

Jeannette Lichner blog NED 308 176
Culture

Guest Article: A big opportunity – Accelerating the impact of newly appointed directors

Three keys to outsourcing
Outsourcing

Three keys to a flexible outsourcing agreement

Integrity green
Culture

Driving better outcomes - the gender pay gap, fintech strategy and FCA priorities

Motor finance tomorrow 308 176
Advice and suitability

Motor finance – Attractive today, unaffordable tomorrow?

Data breach 308 176
Financial Crime

Breaking the chain of data breaches and fraud

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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