The aim of this document is to provide guidance on how we engage with our associates to build lasting and successful relationships for the benefit of clients, associates and Huntswood. Whilst all our associates remain independent, we expect the highest level of service delivery, in line with the Huntswood culture and values, and that they should be treated fairly and with respect at all times.

When considering and applying this guidance it is important to bear in mind how associates are contracted to work:

  1. Where the associate is working through a personal service company (PSC) (also known as a limited company), the contract for the services is made between Huntswood and the PSC and not with the individual supplied by the PSC to carry out the services. Where you are discussing the performance of the services under the contract with the individual (or any other issues covered by this guidance note), such individual is acting on behalf of the PSC in his/her capacity as company director of the PSC.
  2. Where the associate is providing their services through an umbrella company, such as Husp, the contract for services is between Huntswood and the umbrella company. As referred to within the guidance, where you are discussing the performance of the services under the contract with the individual carrying out the services (or any other issues covered by this guidance note), such individual is an employee of the umbrella company.

Below you will find an overview of the information available to you within this guide. You can access the information you require by selecting the appropriate links.

We hope that you will find this information useful. If, at any time, you have any questions or concerns, feel free to contact us. 

Roles and Responsibilities

An overview of the roles and responsibilities of those associates providing leadership and management services can be found here.

Communication

Guidance and expectations in relation to communicating with associates can be found here.

Managing on Client Engagements

Health and Safety

Your responsibilities in ensuring the health and safety of the associates

Huntswood Policies

The policies to which you and the associates are expected to adhere

Timesheets

Associate timesheets and your responsibilities

Absence

How to manage:

  • Planned absence
  • Unplanned absence
  • Absence without leave (AWOL)

Associate Working Patterns

Guidance on how to manage requests for shift changes

Training and Competence

How to manage:

  • Initial Training
  • Route to Competence

Ensuring Delivery

How to manage production and quality expectations

Service Improvement

Guidance on supporting associates who are not meeting production and/or quality expectations

Contract Termination

How to manage the termination of an associate engagement, including details on the leavers process

Complaints

How to manage a complaint or grievance raised by an associate

Risk and Issues Management

Information on key areas of risk and where to find support

Managing Personal Data

Expectations on managing associate personal data

Mental Well Being

A guide to managing mental well being

Timesheet Users Guide

Instructions on how to enter and approve time in the T&E System

Non-Discrimination of Associates and Staff

Discrimination

An overview of Huntswood’s expectations and what we mean by discrimination

Disability

Guidance on ensuring equal treatment and support for individuals classed as disabled

Pregnancy and Long-term Absence

Guidance on ensuring equal treatment and support for individuals who require a period of long term absence due to pregnancy.

Long-Term Sickness Absence

Guidance on ensuring equal treatment and support for individuals who require a period of long-term absence due to illness.

Associate Management Forms

You can find the following Associate Management Forms by clicking here: