It is important that managers communicate effectively with associates so that they feel informed and engaged whilst working on a Huntswood engagement.

We expect communications to be:

  • Open and honest
  • Timely
  • Empowering
  • Proactive
  • Responsive to questions and feedback
  • Joined-up and consistent
  • Accessible to all

Through communication you should aim to:

  • Provide associates with the information necessary to effectively and efficiently carry out the service they have been engaged to deliver
  • Turn Huntswood and client values into reality (by identifying and encouraging appropriate patterns of behaviour)
  • Encourage and use feedback and ideas
  • Encourage a sense of identity, and a sense of engagement
  • Show that we value everyone engaged to deliver a service on behalf of Huntswood
  • Provide clear channels for appropriate communication in an emergency

All communications should abide by the following principles:

  • Communications should not be bullying, abusive, sexist, racist or defamatory
  • Particular care should be taken when making a statement about an individual or company to ensure that the facts contained in the statement are true and not misleading
  • Be mindful of client confidentiality

Return to the Associate Management Guide home page