Vulnerable customers Regulatory Updates

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

Guidance firms fair treatment vulnerable customers
Vulnerable customers

Regulatory update: Guidance for firms on the fair treatment of vulnerable customers

2025 Insight 308 176
Vulnerable customers

Regulatory Update: Consumer Vulnerability Strategy 2025

Coldcalling Insight 308 176
Customer Servicing

Regulatory update: The FCA’s ‘Dear CEO’ letter to Claims Management Companies

VULNERABLE CIRCUMSTANCES Insight 308 176
Vulnerable customers

Regulatory update: The Commission for Customers in Vulnerable Circumstances Final Report 2019

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Vulnerable customers

Regulatory Update: FCA proposes price cap on rent-to-own firms

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Vulnerable customers

Regulatory update: An approach to consumers and a discussion paper on a duty of care

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Vulnerable customers

Regulatory update: The financial lives of consumers across the UK

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General regulation

Regulatory update: FOS annual review 2017 / 18 and future funding

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Compliance monitoring

Regulatory response: Energy UK Call For Evidence

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General regulation

Regulatory Update: 'Automated Investment Services - Our Expectations'

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Vulnerable customers

Regulatory update: Ofcom – Review of the general conditions of entitlement

Path green
Vulnerable customers

Regulatory update: Dear CEO letter - second charge lenders and responsible lending

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Payments

Regulatory update: PS18 / 4 - credit card market study

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Vulnerable customers

Regulatory update: FCA update on high-cost credit work

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Vulnerable customers

Regulatory update: The FCA's approach to protecting vulnerable customers

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Vulnerable customers

Regulatory update: Occasional Paper 31 - Ageing Population and Financial Services

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Vulnerable customers

Regulatory update: TR17 / 1 – Customer understanding (retail banks and building societies)

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Advice and suitability

Regulatory update: CP17 / 27 and FS17 / 2 – the outcome of the FCA’s review into high-cost credit

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Vulnerable customers

CP17 / 10 – Consultation on persistent debt and earlier intervention remedies

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