Utilities Articles

The real consequences of poor complaints handling 1 308 176
Complaints

The real consequences of poor complaints handling

Utilities SMCR Insight 308 176
Senior Managers and Certification Regime

Could we soon see an SM&CR for the Utilities sector?

WHERE THE UTILITIES INDUSTRY IS HEADING IN 2019
General regulation

The principles of regulation – Where the utilities industry is heading in 2019

Quiet ones Insight 308 176
Complaints

The quiet ones – Reaching out to non-complainants

Value for money Blog 308 176
Customer Servicing

Do you really value your customers? – Asking the hard questions around ‘value for money’

Brexit blog no contingency 308 176
Operational Resilience

Contingency planning for Brexit

Water works 308 176
Operational Resilience

Avoid, cope, recover - Keeping the water flowing after extreme weather

Fostering customer engagement water
Customer Servicing

Fostering customer engagement in the water industry

Vulnerability understanding 2018 308 176
Vulnerable customers

Vulnerable customers – Wins in 2018 and goals for 2019

Bill shock 308 176
Complaints

Softening the impact of winter bill shock

Vulnerable 308 176
Complaints

Customer support should be targeted at the most vulnerable customer groups

Jeannette Lichner board performance 308 176
Culture

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

Integrity blue
Outsourcing

Switching providers – How outsourcing can help companies maintain a competitive edge

True value of outsourcing eye 308 176
Outsourcing

The full picture – Weighing up the true value of an outsourcing agreement

Standing still 308 176
Complaints

A penalty for loyalty? – Reactions to the citizens advice super-complaint

Capacity planning 308 176
Outsourcing

The holiday period is coming – Capacity planning for winter surges

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

Jeannette Lichner blog NED 308 176
Culture

Guest Article: A big opportunity – Accelerating the impact of newly appointed directors

Water weather 308 176
Complaints

Keep communicating when extreme weather strikes

Co icon journey

 

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