Technology and Data Articles

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Cyber board third party
Technology and Data

Cyber Security and the Board – Working with third party suppliers

Human touch utilities
Technology and Data

Automation in utilities – where’s the ‘human touch’ gone?

Cyber threats 2020
Technology and Data

The five cyber threats we’ll face in the 2020s

Cyber security christmas
Financial Crime

Don’t let cyber criminals steal Christmas – Key considerations for the retail sector

Robust function
Operational Resilience

How financial services can regain its operational resilience

Managing digital conduct risk blog 308 176
Complaints

Building a ‘smart’ complaints function – The role of technology in complaint handling

Data driving right performance
Culture

Is your data driving the right performance?

Card payment tools 308 176
Payments

Securing the future of payments through SCA – Part I

The big switch 308 176
Customer Servicing

Will we get any closer to the ‘Big Switch’ in 2019?

Digital conduct 308 176
Operational Excellence

Digital conduct risk in an online world

Cash machine yellow 308 176
Complaints

'We are currently experiencing technical difficulties' – How banks can prepare for tech complications

MORE BANKS FLEE THE HIGH STREET
Customer Servicing

Opportunity awaits as more and more banks flee the high street

INVESTMENT PLATFORMS RENEWED SCRUTINY
Complaints

Investment platforms – could renewed regulatory scrutiny present firms with an opportunity?

Connection blue
Financial Crime

The challenge of knowing your customer

Path blue
Compliance monitoring

What will Fintech mean for your compliance team?

Focus yellow
Technology and Data

Collecting insurance fraud statistics – is a change of approach needed?

Path purple
Technology and Data

The Secret to Achieving Quality Output from Robots

Path yellow
Technology and Data

Reducing complaints through robotics

Integrity yellow
Technology and Data

What is the regulator looking for ‘under the bonnet’ of robo-advice?

Co icon journey

 

The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.