Path green
Vulnerable customers

Regulatory Update: FCA proposes price cap on rent-to-own firms

Digital conduct 308 176
Operational Excellence

Digital conduct risk in an online world

Growth purple
PPI

Regulatory Update: Final guidance on regular premium PPI complaints

Jeannette Lichner board performance 308 176
Culture

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

H green small
General regulation

Regulatory Update: General Insurance market study launch and Fair Pricing Discussion Paper

Focus purple
General regulation

Regulatory Update: GC18 / 4 SMCR – Proposed guidance on statements of responsibilities for FCA firms

A SHAKE UP IN INSURANCE
General regulation

A shake-up in insurance – Implementing the Insurance Distribution Directive

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

Path blue
Financial Crime

Cracking down on corruption - the risk of politically exposed persons

Foreign banks blog 308 176
General regulation

Regulatory culture shock – AML considerations for multinational banks

Integrity blue
Payments

Regulatory update: CP18 / 21 General Standards and Communication Rules for the Payment Services and E-Money Sectors

Focus purple
Financial Crime

Timeline: Conduct and financial crime horizon scan - consumer credit

Path purple
Advice and suitability

Regulatory Update: Strategic review of retail banking business models – progress report

Integrity purple
General regulation

Sanctions – ensuring robust screening and due diligence

Path blue
Financial Crime

Timeline: conduct and financial crime horizon scan - banks and building societies

Integrity green
General regulation

Timeline: Conduct and Financial crime horizon scan - life, pensions and wealth

Integrity blue
Customer Servicing

Living on debt row – how effective will the FCA be in tackling the inherent challenges of high-cost credit?

Growth purple
General regulation

Regulatory update: FCA sets out plans for regulation of claims management companies (CP18 / 15)

Growth blue
General regulation

Regulatory update: FOS annual review 2017 / 18 and future funding

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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