General regulation Regulatory Updates

Consumer duty evidencing
Customer Servicing

Evidencing good customer outcomes

Consumer duty customer lens
Customer Servicing

Consumer Duty requirements – the customer journey lens

Operational resilience and continuity
Customer Servicing

Are you planning for your Annual Consumer Duty Board Report?

Customer onboarding
Customer Servicing

Consumer Duty - Day 2 Enhancements

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

Finalised guidance insurance manufacturers distributors
General regulation

Regulatory Update: FG19 / 05 – Finalised Guidance for insurance product manufacturers and distributors

FOS complaints data H1 2019
Complaints

Regulatory update: FOS complaints data H1 2019

Reg update pension transfer advice contingent charging
Pensions

Regulatory update: CP19 / 25 – Pension transfer advice: contingent charging and other proposed changes

Guidance firms fair treatment vulnerable customers
Vulnerable customers

Regulatory update: Guidance for firms on the fair treatment of vulnerable customers

Buy Now Pay Later Insite 308 176
General regulation

Regulatory update: Buy Now Pay Later Offers – Feedback on CP 18 / 43 and Final Rules

Overdraft Insight 308 176
General regulation

Regulatory Update: FCA overdraft reforms

FOS 2018 20 Insight V2 308 176
General regulation

Regulatory update: Financial Ombudsman Service Annual Review 2018 / 19

Platforms market study 308 176
General regulation

Regulatory Update: MS17 / 1 - Investment Platforms Market Study

Connections purple
General regulation

Regulatory Update: High-cost short-term credit lending data

Fca sector views 2019 308 176
General regulation

Regulatory Update: FCA Sector Views 2019

Path green
Vulnerable customers

Regulatory Update: FCA proposes price cap on rent-to-own firms

Growth purple
PPI

Regulatory Update: Final guidance on regular premium PPI complaints

H green small
General regulation

Regulatory Update: General Insurance market study launch and Fair Pricing Discussion Paper

Focus purple
General regulation

Regulatory Update: GC18 / 4 SMCR – Proposed guidance on statements of responsibilities for FCA firms

Integrity blue
Payments

Regulatory update: CP18 / 21 General Standards and Communication Rules for the Payment Services and E-Money Sectors

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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