Operational Excellence

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Customer Servicing

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Utilities empathetic
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The debt collection challenge: why an empathetic approach is key

Energy price cap increase
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Energy price cap increase: An opportunity to build stronger customer relationships

Prioritise fpoc
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Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

Listen to complaints
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Turn complaints into opportunities

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Complaints

Podcast: Making it easy to complain

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The unanswered questions from the Complaints Outlook 2021 Launch Event

Luke wootton
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Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

Huntswood h green
Complaints

Complaints Outlook 2021 Launch Event - Panel session

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Energy service
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Ofgem complaints warning is an opportunity to reduce cost to serve

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Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

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5 New Year’s resolutions to help you achieve operational excellence in 2020

Utilities operational resilience
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Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Cyber security board webinar
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Webinar: Cyber security and the Board

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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