Operational Excellence

Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

Focus purple
Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

Dan Crisp
Operational Resilience

Discussing operational resilience with Dan Crisp

New year operational excellence
Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

Utilities operational resilience
Operational Resilience

Utilities and the ‘cost vs risk’ dilemma – Shouldn’t the answer be obvious?

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Cyber security board webinar
Financial Crime

Webinar: Cyber security and the Board

Ensuring continuity disruption
Operational Excellence

Ensuring business continuity in the age of disruption

Complaints outlook 2019 background
Complaints

White Paper: Complaints Outlook 2019

Compalints excellence infographic 308 176
Complaints

Infographic: Are you really delivering complaints excellence?

2025 Insight 308 176
Vulnerable customers

Regulatory Update: Consumer Vulnerability Strategy 2025

Quiet ones Insight 308 176
Complaints

The quiet ones – Reaching out to non-complainants

Value for money Blog 308 176
Customer Servicing

Do you really value your customers? – Asking the hard questions around ‘value for money’

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

Putting customer experience first 308 176
Outsourcing

White Paper: Outsourcing - putting customer experience front and centre

Focus purple
Operational Excellence

Smart meters – how can firms minimise the conduct and operational risks and maximise the benefits?

H purple small
Operational Excellence

Case study: Huntswood transitions and transforms 1,200 FTE outsourced operation

H green big
Complaints

Social media and customer complaints

Growth green
Customer Servicing

Price comparison websites - A thematic review and the Huntswood view

Co icon journey

 

The Complaints Outlook 2021

Be one of the first people to read the report and register your interest in attending our event

Pre-register now

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.