With increasing numbers of challenger firms taking up market share in regulated industries, established firms with legacy systems face a challenge in keeping pace with the efficiencies that their digital-focused competitors are able to achieve. 

Driving costs down is often the driving factor for rebuilding processes in a more efficient way, but the benefits of process redesign are far more wide-reaching, including:

Delivering improved customers experiences

Reducing errors

Focusing employee’s skills where they add most value

Whether you are looking to improve existing systems, identify cost efficiencies within your business or take advantage of a fully outsourced solution that takes operational challenges off your hands at a clear and pre-defined cost, Huntswood is here to support.


Thanks to Huntswood’s extensive operational experience and expertise in tech-enabled workflow management, we deliver efficiencies to your business through flexible workflow systems. Our experts first establish the challenges facing your current processes and identify areas for improvement, using the right balance of automation and human skill to achieve this.

Our fully outsourced option gives you the confidence that your operations will deliver cost benefits to your business, without the need to constantly having to tweak your own in-house team and systems. Our flexible resource models also allows us to scale up and down at pace to help your operation deal with peak periods.


How we can support you in driving cost efficiencies:

Case management systems and technology

Case Management Systems and Technology

Technology solutions for any operation, ready to be deployed

FCA Insight 308 176


Deliver good outcomes for both your customers and your company through specialist outsource solutions

Operational resilience and continuity

Operational Resilience and Continuity

Ensuring your firm is prepared for the unexpected

Framework design and implementation

Target Operating Model

Mitigating risk and delivering good customer outcomes

Throughout the eight months that I’ve worked with Huntswood I’ve seen first-hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.

Head of Training & Development, Insurance, Retail bank

The Huntswood team have delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.

Managing director, major insurance firm

The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues … Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.

Operations Director, leading UK merchandise retailer

Our challenge … has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle-free experience has been testament to Huntswood’s organisational and management skills.

Senior Manager, Customer Service Recovery, leading UK retail bank

Huntswood’s people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.

Client Project Lead, Retail bank