Data is your most valuable commodity – use it well
The evolution of new digital propositions and services is creating valuable opportunities for firms and customers alike. However, while these new products and services can help resolve issues, they also present challenges.
Managing data and using it to its full extent can prove a challenge for many firms, especially those who may not have the specialised analysts on hand to make sense of often overwhelming amounts of data.
Data analysis and interrogation is especially important when it comes to remediation projects. Firms need to quickly identify populations affected by an issue if they are to mitigate damaging complaints surges and deliver solutions that suit your customers.
Analyse and Optimise
We define the most appropriate method for identification based on your risk appetite around the confidence level you need. Full audit trails provide evidence of all activity completed in line with the data analysis plan.
We use data transformation where needed to reduce the risk of poor outcomes resulting from data inaccuracies, gaps or inconsistencies. We have a range of technologies available to analyse data in any format, including unstructured communication or legacy information.
Why Huntswood
- Obtain a comprehensive view of the data you hold, and the way your customers interact with your business, providing a clear roadmap to improvement
- Significantly reduce time and resource costs by employing advanced data-management systems
- You will be able to use your new-found understanding of data to kick-start or optimise various operations that will boost your standing with your customers and regulator
Related Content
Case Management Systems and Technology
Technology solutions for any operation, ready to be deployed
Skilled Person Review (S.166)
Get fully prepared for the review process and any resulting action
Past Business Review
Review past business and identify where remediation could enhance your reputation and ensure good outcomes
Remediation
Remediation can enhance your reputation and ensure good outcomes
Latest Insights
Complaints
Podcast: Making it easy to complain
Huntswood’s Richard Brown is joined by consumer behaviour experts Sam Bettis and Patricia Riddell to discuss the importance of making it easy to complain
Complaints
What have we learnt from complaints during the pandemic?
At a time of increasing financial and emotional pressure, firms that put complaints excellence at the centre of their operations, will win customer trust and earn long‐term loyalty
Complaints
The unanswered questions from the Complaints Outlook 2021 Launch Event
Richard Brown – Huntswood’s Technical Adviser in Complaints – answers some of the questions asked at the Complaints Outlook 2021 launch event
Financial Crime
Research report: Fighting Cyber Crime
This paper demonstrates just how prevalent cyber enabled fraud has become, affecting all of us in some way.
SIGN UP FOR REGULAR INSIGHT
Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming!
Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.