Data is your most valuable commodity – use it well
The evolution of new digital propositions and services is creating valuable opportunities for firms and customers alike. However, while these new products and services can help resolve issues, they also present challenges.
Managing data and using it to its full extent can prove a challenge for many firms, especially those who may not have the specialised analysts on hand to make sense of often overwhelming amounts of data.
Data analysis and interrogation is especially important when it comes to remediation projects. Firms need to quickly identify populations affected by an issue if they are to mitigate damaging complaints surges and deliver solutions that suit your customers.
Analyse and Optimise
We define the most appropriate method for identification based on your risk appetite around the confidence level you need. Full audit trails provide evidence of all activity completed in line with the data analysis plan.
We use data transformation where needed to reduce the risk of poor outcomes resulting from data inaccuracies, gaps or inconsistencies. We have a range of technologies available to analyse data in any format, including unstructured communication or legacy information.
Why Huntswood
- Obtain a comprehensive view of the data you hold, and the way your customers interact with your business, providing a clear roadmap to improvement
- Significantly reduce time and resource costs by employing advanced data-management systems
- You will be able to use your new-found understanding of data to kick-start or optimise various operations that will boost your standing with your customers and regulator
The Complaints Outlook is back
WE'RE EXPLORING THE EMOTIONAL IMPACT OF COMPLAINTS
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