When it comes to resolving issues, you need an agile delivery partner

Traditionally, remediation exercises have used advisory expertise from one organisation to complete the initial past business review and approach definition. Then, they've employed a separate resource provider to deliver the pre-defined project.

We are in a unique position of being able to offer regulatory, customer experience and conduct risk expertise alongside UK-leading operational delivery.

In short, if your firm needs to put things right with customers, your project is sorted – from start to finish – with Huntswood.

With Huntswood you benefit from an operational view at every stage, ensuring both customer experience and commercial implications are considered throughout, reducing risk, lowering costs and ensuring a consistent delivery.

Remote and home working at scale

We can provide clients with remote outsourced solutions that are optimised and secure and that cater for various scenarios without sacrificing our highest standards of operational excellence.

Our operations teams use dedicated project VPN profiles, ensuring work is segregated and delivered in-line with ISO27001 and our flexible solutions are supported with tailored policies and guidelines that manage our outsourced workforce in various settings.

Case study:

Tackling a large BAU complaint backlog for a major retail bank; Undertaking a remediation exercise impacting 180,000 customers

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