DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Integrity yellow
Complaints

High-cost, short-term credit affordability complaints: The ‘next PPI’?

MORE BANKS FLEE THE HIGH STREET
Customer Servicing

Opportunity awaits as more and more banks flee the high street

Water weather 308 176
Complaints

Keep communicating when extreme weather strikes

INVESTMENT PLATFORMS RENEWED SCRUTINY
Complaints

Investment platforms – could renewed regulatory scrutiny present firms with an opportunity?

Growth purple
Complaints

Regulatory Update: Claims Management Regulator - Annual Report 2017 to 2018

Growth blue
PPI

Regulatory update: Guidance on Regular Premium PPI Complaints and Recurring Non-Disclosure of Commission (CP18 / 18)

Connections purple
Complaints

Regulatory update: CP18 / 16 Authorised Push Payment Fraud – Extending the Jurisdiction of the FOS

Integrity blue
Customer Servicing

Living on debt row – how effective will the FCA be in tackling the inherent challenges of high-cost credit?

Growth purple
General regulation

Regulatory update: FCA sets out plans for regulation of claims management companies (CP18 / 15)

Growth blue
General regulation

Regulatory update: FOS annual review 2017 / 18 and future funding

H purple big
Complaints

The complaints conundrum - are you only seeing the tip of the iceberg?

Path yellow
Technology and Data

Reducing complaints through robotics

Focus blue
Complaints

Regulatory update: Feedback to DP15 / 7 - SMEs as users of financial services (CP18 / 3)

H purple big
General regulation

Regulatory update: FCA ‘Dear CEO’ letter on Consumer Credit firms' handling of complaints

Focus purple
Complaints

Have firms underestimated the implications of the PS15 / 19 complaints rules implemented in June 2016?

H green big
Payments

PSD2 heralds further change for complaints handling

Path green
Complaints

FCA’s H2 2016 reporting data – “Not comparable to historic data”, but what does it tell us?

Path blue
Complaints

Regulatory Update: The FCA’s 2016 H2 complaints data

Connections purple
PPI

The final countdown for PPI – What challenges will firms face and how can they be mitigated?

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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