Operational Excellence

Huntswood services
General regulation

How Huntswood elevates customer service and business success

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General regulation

Explore the pillars of Huntswood's call centre offering

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Complaints

Case Study: Huntswood Delivers High Quality Complaints Handling

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Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

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Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

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Complaints

Prioritising First Point of Contact when dealing with complaints

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Complaints

Podcast: Prioritising First Point of Contact when dealing with complaints

Listen to complaints
Complaints

Turn complaints into opportunities

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Complaints

Podcast: Making it easy to complain

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

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Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

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Complaints

Complaints Outlook 2021 Launch Event - Panel session

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

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Operational Excellence

Case Study: Increasing new business checking capacity

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Complaints

Case Study: Complaint handling support for a large UK financial services firm

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Complaints

Case Study: Outsourcing of BAU complaint handling for a consumer credit organisation

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Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

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General regulation

Case Study: Packaged bank account complaint handling for the UK’s largest retail bank

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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