The utilities industry is under pressure from multiple angles. 

As well as economic and political pressure, regulatory transformation, increased competition, and changes to customer behaviours have created a myriad of issues for businesses to contend with and manage.

Huntswood has a long history of supporting businesses; allowing them to focus on their strengths by deploying our own. We are experts in customer servicing and regulatory support; helping businesses strike the right balance between operational excellence, customer experience, and regulatory compliance. Our clients benefit from a collaborative, partnership approach that supports sustainable growth and profitability.

How we can help

Huntswood has extensive experience working in the Utilities sector across a range of complex customer issues.  We have gained significant insight into best practice, ensuring it aligns with the changing expectations from the regulators. We support firms with:

Case study:

Supporting the UK’s largest energy provider to clear a significant complaints backlog

Huntswood was engaged to support in clearing a backlog in complaints as well as taking on a portion of BAU work

Read our case study

Connect with our utilities sector expert

Lisa Sweeney
Sector Director
View LinkedIn profile


Read our latest articles and regulatory updates regarding affordability and responsible lending:

Energy service

Ofgem complaints warning is an opportunity to reduce cost to serve

The latest consumer perceptions data from Ofgem provides an early warning for customer service teams dealing with complaints.

Human touch utilities
Technology and Data

Automation in utilities – where’s the ‘human touch’ gone?

Automation and innovation are changing the shape of the utilities industry, but it is crucial to remember the importance of the personal touch to ensure your customers really feel valued

Utilities operational resilience
Operational Resilience

Utilities and the ‘cost vs risk’ dilemma – Shouldn’t the answer be obvious?

Utilities businesses have to weigh up the costs of contingency with the potential costs of risks materialising – how can they strike that balance for the benefit of all?

Energy water complaint handling 308 176

White paper: Utilities customer insight

How to achieve complaints excellence within the utilities market


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