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  • Capabilities

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    Huntswoodโ€™s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

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    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

    Learn More
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    Industriesโ€‹

    We help clients transform their business to drive better customer, compliance and commercial outcomes

    • Financial services
    • Utilitiesโ€‹
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    We are Huntswood

    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

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Recruitment

Whitepaper

White paper: Utilities customer insight

This paper is an updated version of the 'Surviving The Winter Surge' white paper published in January 2019

Water, gas and energy suppliers provide essential services to the UKโ€™s 20 million homes, meaning they are under intense pressure at almost all times of the year. However, when extreme weather strikes or operational emergencies threaten stability,ย they can be pushed to their limits.

Brand-new Huntswood research โ€“ based on nationally-representative survey of 3,000 utilities consumers โ€“ has revealed the extent to which handling complaintsย impacts, either positively or negatively, on loyalty and customer experience.

There are a host of solutions that firms could be employing to boost their capacity and deliver better outcomes during peak periodsย โ€“ not the least of which is partnering with a specialist outsourcer.

And thatโ€™s what our latest paper delivers: solutions. It is your definitive guide to achieving complaints excellence, while remaining customer-centric and compliant even when stretched to your limits.

Download the paper today by filling out the short form below.

Latest Whitepapers

Vulnerability in 2025

Whitepaper

April 22, 2025

Research report: Complaints Outlook 2024

Whitepaper

November 28, 2024

White paper: complaints handling for vulnerable customers

Whitepaper

December 7, 2023

Research report: Complaints Outlook 2022

Whitepaper

May 23, 2022

White Paper: The UKโ€™s Response to Cyber Fraud: The role of business

Whitepaper

May 18, 2021

Research report: Complaints Outlook 2021

Whitepaper

January 12, 2021

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Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)