Our client was experiencing a significant spike in complaints across a number of areas. The variety of cases which made up the backlog included simple complaints, sensitive executive complaints, technical and emergency complaints and summary resolution communications. Huntswood was engaged to support in clearing the backlog as well as taking on a portion of BAU complaints work.
I would like to thank the Huntswood team for their fantastic support, which has made such a difference. Your flexibility, professionalism and responsiveness have made the relationship between us even stronger and I want you to know that you have very much been seen as part of our team.Head of Customer Services
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