Posted: 23rd June 2015
Since publishing this white paper Huntswood have released the Complaints Outlook 2019
The FCA’s finalised rules have set the foundations for the future of complaints handling. Your firm should be building on the requirements to prepare yourselves for implementation – with the key dates being in autumn 2015 and June 2016.
For many firms, understanding and applying the rules is a complex affair. You’ll be contending with changes to governance, structure, operating model processes, culture and further training.
Huntswood is a leading adviser in the implementation of the final complaints rules. We support your firm in covering every angle of complaints excellence as you deal with the pressures of running your business effectively, treating your customers fairly and meeting all your regulatory requirements.
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