Be prepared for any eventuality
Firms and customers are increasingly relying on technology to improve experience and increase efficiency, but with more moving parts there also comes the risk of more things going wrong.
In recent years we have seen some of the biggest businesses in the country fall foul of systems issues, cyber security incidents and even operational surges. It really can happen to anyone.
Your firm needs a solid plan for getting back on its feet should the worst occur. Thankfully, this planning and investment need not cost the Earth. There are plenty of cost-efficient solutions that we can help put in place now to protect your business and ensure you can bounce back from any shock.
Remote and home working at scale
We can provide clients with remote outsourced solutions that are optimised and secure and that cater for various scenarios without sacrificing our highest standards of operational excellence.
Our operations teams use dedicated project VPN profiles, ensuring work is segregated and delivered in-line with ISO27001 and our flexible solutions are supported with tailored policies and guidelines that manage our outsourced workforce in various settings.
Thorough planning and governance solutions
With more than two decades of experience responding to extreme operational volumes and supporting businesses through otherwise overwhelming surges, we are well versed in ensuring continuity of business.
Effective forward planning begins with good governance and a powerful management system, supported with technologies and information gathering strategies; so speak to one of our expert consultants today for a thorough, independent analysis of your current state and practical guidance for moving forward.
Flexible emergency resource
To help protect firms from the impact of surges in operational demands, Huntswood is able to deploy a managed, shared-service staff pool to Huntswood premises. We will allocate associates to clients as per individual commitment volumes. When the service is operational, trained resource can be drawn quickly from the resource pool, meaning we can flex and shrink without delay.
Hot standby office
Any business continuity or disaster recovery plan should include standby facilities considerations. For absolute peace of mind, you’ll want to know you can connect your technology to a secure hot standby site at a moment’s notice.
We can complete all of the enabling work needed to connect your technology, security systems and data to our standby site. This means that in the event of an unexpected incident occurring mid operation, Huntswood can provide immediate support, minimising disruption to your business.
Why Huntswood
- Expect the unexpected – We’ll ensure you’re prepared for extreme weather events, infrastructure incidents, systems issues and their consequences
- Show customers you have endeavoured to eliminate the risks associated with operational processing and customer services surges
- With Huntswood resource and expertise at your back, you will be able to rapidly respond to surges and incidents with minimal disruption
Related Content
Case Management Systems and Technology
Technology solutions for any operation, ready to be deployed
Client Solutions
Deliver good outcomes for both your customers and your company through specialist outsource solutions
Cyber Advisory Practice
Protect your business from emerging cyber threats
Operational Resilience
Helping your firm weather any storm by preparing for the worst and supporting you in your hour of need
Latest Insights
Vulnerable customers
White paper: Affordability - Responsible lending in consumer finance
Getting the balance right and ensuring you are delivering the best possible outcomes for your business and your customers
Pensions
Podcast: DB Pensions in the current climate; with Baroness Ros Altmann
Baroness Ros Altmann shares her views on the significant changes in the pensions sector over recent years and outlines what to look out for on the horizon
Advice and suitability
Managing the payment deferral crossroads
Advice for retail lending and consumer credit firms
Vulnerable customers
Podcast: Affordability and responsible lending
Huntswood’s Matthew Drage, Paul Dyer, and Richard Brown zone in on the topic of affordability and responsible lending within the consumer finance marketplace
SIGN UP FOR REGULAR INSIGHT
Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming!
Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.