WITH TWO DECADES OF EXPERIENCE, HUNTSWOOD KNOWS HOW TO MANAGE EVEN THE MOST COMPLEX PROJECT
Huntswood’s managed resourcing business has taken on, completed and exceeded expectations on some of the largest and most complex projects across financial services and utilities.
Clients have come to trust and rely on us to take on the responsibility for delivery, from the sourcing and vetting of professionals to developing governance strategies.
We’ll manage your operational programme
When Huntswood fully resources and manages your operational programme of work, your firm benefits from decades of resourcing expertise, a partner that has been deeply involved with regulators and leading businesses, and a truly effective management style.
We provide compliant, consistent oversight and governance with clear and well-presented management information that has complete audit trails for your confidence. In addition, Senior Delivery Managers that take responsibility for the relationship between Huntswood and our clients.
THE MANAGED SERVICE DIFFERENCE
Huntswood’s clients often require a fully managed service solution that enables them to scale-up operations against aggressive timescales.
These services can be delivered on site within our client’s own premises or on an offsite basis at one of Huntswood’s outsourced service Centres of Excellence.
Not only is Huntswood recognised as a market-leading resourcing partner, firms also benefit from our regulatory and advisory expertise – a strength recognised in our placement on two FCA Skilled Person panels.
With a team of over 30 resourcing and vetting professionals, a database of 12,000 associates and 4,000 individuals currently delivering solutions for clients across the country, Huntswood is well-placed to support across a wide range of areas.
The managed service is characterised by:
Resource with in-depth industry knowledge and experience, with the backing of in-house advisory experts
Rapid deployment and flexibility – we can scale operations up and down quickly
Live support whenever and wherever you need it
A proven track-record more than 20 years long
Security, infrastructure and technology provision for your total confidence
Key features of Huntswood’s managed service offering:
- Collaborative approach - we take a long-term view aligned to our clients’ needs
- Delivery governance - robust delivery across a balanced scorecard of client needs
- Delivery of agreed outputs and outcomes - we deliver on our promises
- Reputation - we help our clients resolve issues through being responsive, scalable and reliable
- Reduced risk of attrition - giving greater certainty and continuity of delivery
- Value creators - we help clients to address their business needs while turning costs from fixed to variable for optimal efficiency
Case study:
Supporting the UK’s largest energy provider to clear a significant complaints backlog
Huntswood was engaged to support in clearing a backlog in complaints as well as taking on a portion of BAU work
Why Huntswood
- Huntswood’s fully managed service takes the stress out of any project, no matter the size or scope
- Gain confidence and assurance through detailed management information, audit trails and regular interactions with collaborative, dedicated Delivery Managers
- Huntswood-managed projects deliver on quality and our teams are as much as 66% more productive than clients’ in-house teams
Related Pages
Client Managed Resource
Supplement your team for the benefit of ensuring good customer outcomes during times of surge
Resourcing and recruitment
Finding the right people, at the right time, for the right job, across regulated industries
Client Solutions
Deliver good outcomes for both your customers and your company through specialist outsource solutions
Complaints Excellence
Turn complainants into advocates by delivering customer service excellence
Latest Insights
General regulation
The FCA Business Plan 2020 - Huntswood Podcast
Huntswood's Matt Drage and Paul Dyer discuss the FCA's business plan for 2020 and what to look out for over the coming months.
Complaints
The regulator’s expectations of complaints handling during coronavirus
If there was ever any doubt about the importance of a firm’s handling of complaints, then this was quashed in the FCA’s recent publication
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