Posted: 6th September 2016
The subject of vulnerable customers is now, more than ever, an area of focus and hugely topical in the utilities sector.
The purpose of this white paper is to set out the insight Huntswood has gained through working on this complex issue. This ranges from defining vulnerability in the context of an individual organisation to how firms should integrate a consistent approach into operations and what training staff might require to embed the fair treatment of vulnerable customers into their company culture.
There is a newer version of this white paper available, you can download this latest version, here: