Thursday 5th December 2019, 10:00 – 12:00 (registration from 09:30)
45 Park Lane, London, W1K 1PN (view in GoogleMaps)

We’re pleased to invite you to a complaints-focused round table discussion for senior industry executives, to be held in London on the morning of Thursday 5th December from 10:00 – 12:00 (registration from 09:30). There will be the opportunity to network following the event for those able to stay.

The agenda can be tailored to your requirements but, at a high level, we felt the following agenda would serve as a good starting point:

  • Overview of Huntswood’s Complaints Outlook 2019
  • FCA Market Study – Pricing Practices in General Insurance
  • FOS pricing complaints backlog
  • Handling seasonal complaints surges

You are invited to put forward your own thoughts and ideas on the day to ensure we cover issues important to your business.

The meeting will be held under Chatham House rules, providing a good opportunity to discuss some of the central issues impacting your firm in complete confidence. The meeting will be facilitated by Huntswood’s general insurance experts.

In order to facilitate healthy discussion between a wide range of firms from across the sector, we will be limiting places to one representative per organisation.