Recruitment

Our agile outsourcing services drive quality and compliance, creating better outcomes for you and your customers.

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Your partner for outsourcing excellence

Our outsourcing service quickly deploys flexible, end-to-end solutions that integrate seamlessly with your operations – whether that’s remotely, on your site or from our Centres of Excellence.

We work in partnership with our clients to provide unmatched insight and consistent high quality process execution, which delivers cost savings, maximum flexibility and minimum risk.

Expanding-EdTech-Sales-Outreach-with-Voice-Support-Generates-$17-Million-in-Additional-Sales
We understand the importance of your customers and provide a unique outsourced experience to match, bringing a transparent, tailored approach to future-proof your business.

Our clients have benefited from

£1M

In savings per month for one of our clients

£17M

In annual savings for a 1,200 FTE Operation

12

years' service for the UK's largest wealth manager

33%

Quality score increase with an outsourcing transformation

  • We harness our insight, solution design and infrastructure expertise to stay laser-focused on improving your customers’ experiences and reducing your costs at every stage.
  • Working as part of your team, we bring a bespoke mix of resourcing and case management knowledge, underpinned by workflow enhancing technology.
  • This unique approach delivers ultimate flexibility, providing a solution that’s future-ready from the start.

With us, you'll benefit from multiple models - built to meet your needs seamlessly and flexibly including

Price per case

Fixed cost and capacity

Time and materials

Cap and collar

Our blend of industry insight, regulatory knowledge and resourcing and recruitment expertise places us perfectly to meet your needs within:

Skilled Person Review (S.166)
Skilled Person Review (S.166)
Complaints Excellence
Complaints Excellence
Business Quality Assurance
Business Quality Assurance
Compliance Monitoring
Compliance Monitoring
Target Operating Model
Target Operating Model
Managing Conduct Risk
Managing Conduct Risk
Regulatory Due Diligence
Regulatory Due Diligence
Regulatory Health Check
Regulatory Health Check
Senior Managers and Certification Regime
Senior Managers and Certification Regime
Training
Training
Governance and Board Effectiveness
Governance and Board Effectiveness
Cyber Advisory Practice
Cyber Advisory Practice

What can you expect from partnering with Huntswood

Operational excellence

Our expertise in process re-engineering ensures your operation is as efficient and effective as possible to ensure you are creating better outcomes with every customer interaction.

Speed and flexibility

Flexibility to deal with planned and unplanned customer activity, utilising our operational experience to scale resource as required - quickly and reliably while always upholding the quality of customer outcomes

Bespoke solutions

We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements

Commercial value

Huntswood’s commercial terms help reduce the need for ongoing capital investment, replacing fixed costs with a flexible cost base, utilising a range of pricing models to suit your needs

Flexible working solutions

We enable our workforce with in-office or remote capabilities, creating maximum flexibility without sacrificing operational excellence

Multichannel

Multichannel communication tools and processes, including inbound and outbound telephony, offline mailing via our dedicated contact centre and mailroom, email, webchat and more

Efficient workflows

Bespoke case management, workforce and workflow automation tools ensure our clients’ projects deliver improved operational efficiencies

Huntswood's offshore capability delivers authentic, innovative outsourcing support, from customer service to complaints, sales and remediation.

Our clients realise significant cost benefits, while delivering the same high quality service to their customers.
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A dedicated team with the practical knowledge and industry experience to help you navigate the evolving regulatory landscape

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Managing Director
Major Insurance Firm

The Huntswood team has delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.

Operations Director
Leading UK Merchandise Retailer

The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues ... Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.

Client Project Lead
Retail Bank

Huntswood's people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.

Senior Manager, Customer Service Recovery
Leading UK Retail Bank

Our challenge... has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle- free experience has been testament to Huntswood's organisational and management skills.

Head Of Training & Development, Insurance
Retail Bank

Throughout the eight months that I've worked with Huntswood I've seen first- hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.

Case study

Supporting the UK’s largest energy provider to clear a significant complaints backlog

84000

Cases Closed

118

Specialist Complaints Handlers Deployed

18

Months Engaged With Clients

2000

Cases Handled Per Week
Read our case study

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