MITIGATE CONDUCT RISK
“THE RISK THAT THE BEHAVIOUR OF FIRMS WILL RESULT IN POOR OUTCOMES FOR CUSTOMERS.”
There is no one-size-fits-all approach to writing a conduct risk framework, but, thanks to our understanding of best practice and decades of experience in supporting the transformation of firm’s governance and operational structures, we are well-placed to guide you through every point of the journey.

CULTURE IS KING
We know that a good company culture is the bedrock of good company conduct.
Without effective communication and appropriate training at all levels, your firm won’t be seeing the improvements that it could. Nor will you be avoiding the risks of doing business in an increasingly complicated world – something that can have disastrous effects.
Let our expert advisors benchmark your companies conduct culture against various industry standards. From there, we’ll identify areas for improvement and opportunities to drive better outcomes for your firm and the consumers that rely on you.

CONDUCT RISK IN A DIGITAL WORLD
The world is continuing to digitise at pace, with new channels breaking down barriers to challenger firms and customers seeking new ways to communicate and transact.
It’s never been more important to manage the conduct risk your firm faces, and never more necessary to use the latest technologies and digital-enabled processes to guide your customers on the right journey.
Ensure customer loyalty and continued commercial success by effectively managing the journey, end-to-end.
BEST PRACTICE FOR MANAGING DIGITAL CONDUCT RISK

ENSURE GOOD CUSTOMER OUTCOMES
Huntswood, in collaboration with specialist technology partners, can offer a suite of solutions designed to help your firm meet, and exceed, high standards of conduct expected by customers and regulators. We can provide:
Secure record keeping
Automated compliance monitoring
Tech-enabled review and investigation
Product governance and customer journey reviews
Outcomes testing
Advice suitability reviews
Compliance monitoring and reviews
Complaints management
Why Huntswood
- We’ll assist you in reducing your exposure to risk, helping to develop a clear view of product performance and any potential product design risks
- Huntswood can quickly identify poor customer outcomes in sales processes at both a business and case level. We are experts at assessing past, current and future business
- We’ll help you rectify any identified customer detriment, no matter how minor. We do this through root cause analysis, remediation and providing training as required

Related content
Target Operating Model
Mitigating risk and delivering good customer outcomes
Compliance Monitoring
A proactive approach to regulatory compliance
Senior Managers and Certification Regime
Helping firms to interpret and embed the SM&CR’s requirements effectively
Cyber Advisory Practice
Protect your business from emerging cyber threats
Latest Insights
Complaints
Research report: Complaints Outlook 2022
Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey
Customer Servicing
Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?
Excellent customer experiences are the building blocks for brand advocacy
Customer Servicing
Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service
What should telecommunication providers be thinking about when it comes to achieving higher quality customer service?
Customer Servicing
Why is it so important to get section 75 right?
Lenders that are considering new credit or buy now pay later (BNPL) products, must look to get section 75 right first time!
SIGN UP FOR REGULAR INSIGHT
Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming!
Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.