Recruitment
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Huntswood is now part
of the ResultsCX family
#ResultsMatter
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Complaints Outlook
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Complaints Outlook 2024​
Learn about effective complaint handling in a world where customer
expectations are higher than ever before​
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Complaints Journey
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Deliver excellence
throughout the
complaints journey
Learn about effective complaint handling in a
world where customer expectations are higher than ever before
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ResultsCX Family
We combine people, process and technology to

Create better commercial, customer and operational outcomes

Resourcing and recruitment

Outsourcing capabilities

Advisory services

See how Huntswood’s decades of experience, high quality resource and bespoke solutions can help your business embrace change and stay agile to deliver on both your business objectives and customer commitments.

Latest insights

FCA motor finance redress scheme consultation

Regulatory Update

October 8, 2025

Chancellor Rachel Reeves outlines vision for regulatory reform

Regulatory Update

July 17, 2025

Beyond the complaint: driving excellence through root cause analysis

Whitepaper

July 15, 2025

Summary of July 2025 consultation document on the review of the Financial Ombudsman Service (FOS)

Regulatory Update

July 15, 2025

Motor finance lenders – are you ready for what’s next? FCA redress scheme update

Article

June 25, 2025

UK Government Approach to Regulating Buy-Now, Pay-Later (BNPL) Products

Regulatory Update

May 23, 2025

Consumer Credit Act (CCA) Reform – Phase 1 Consultation (May 2025):

Regulatory Update

May 20, 2025

Vulnerability in 2025

Whitepaper

April 22, 2025

Complaints Calculator​

How much are your complaints costing you, and what is the negative impact of poor customer outcomes
Use the calculator
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Deliver excellence through
complaints journey
Partnering with clients to deliver complaint handling operations
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Managing complex customer
interactions on behalf
of our partner
Making customer servicing simple
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Making things right for
your business and
your customers
Past Business Review and Remediation Services
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Standing with our partners
when they need it most
Operational Resilience and Business Continuity
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Helping firms mitigate
compliance risk and
deliver good outcomes
Regulatory Risks and Assurance
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