Vetted complaints specialists
Years of resourcing experience
Lead time to ramp
Alligned resource profiles
Resolve360 is the resource augmentation module within the Complaints360 suite, providing regulated organisations with on-demand access to experienced, vetted complaints specialists. Whether facing a sudden spike, a regulatory backlog, or a planned surge, Resolve360 gives you the capacity to respond, quickly, compliantly, and without the fixed overheads of permanent headcount.
With a 30-year track record and resource pool of over 10,000 professionals, we provide immediate, on-demand onshore and offshore scaling, eliminating recruitment overhead while maintaining a high-velocity delivery model.
First intake of agents within three weeks — faster than any other regulated resourcing partner in the UK market.
Every associate passes stringent referencing, screening, and vetting — audited nine times in 12 months with a 100% pass rate.
Resourcing solutions tailored to your values, risk profile, and regulatory environment — not a standard staffing template.
Replace long-term capital investment with a flexible cost base — scale up and stand down without penalty or delay.
Â
From Business as Usual (BAU) support to complex remediation — Resolve360 covers every resourcing need your complaints operation demands.
Experienced complaint handlers deployed to supplement BAU teams — aligned to your process, quality framework, and regulatory standards from day one.
Rapid deployment of specialist resource to clear accumulated backlogs — at pace, without compromising quality or regulatory compliance.
Skilled triage resource to assess, categorise, and route incoming complaints by complexity, sensitivity, and regulatory priority.
Multi-skilled frontline resource to handle elevated customer contact volumes, reducing wait times and protecting satisfaction scores.
Specialist claims expertise deployed alongside your internal teams — maintaining rigour and consistency across high-volume claims operations.
Trained resource to support case lifecycle management, back-office processing, and remediation exercises at any scale.
Our network spans every function within a regulated complaints and customer operations environment — not just frontline handlers.
Frontline contact resource for elevated inbound query volumes across all channels.
End-to-end complaint handlers with domain expertise across all financial services complaint types.
QA specialists to assess, calibrate, and maintain quality standards across deployed teams.
Regulatory expertise to ensure process alignment with FCA, Consumer Duty, and DISP requirements.
Assurance professionals to review, validate, and certify outcomes across complex programmes.
Specialist resource for back-book reviews, including deceased, vulnerable, and high-risk customer populations.
Experienced claims specialists for insurance, warranty, and benefit claims across regulated environments.
Specialist resource for fraud investigations, financial crime reviews, and AML-related casework.
A dedicated team of over 20 resourcing professionals and a database of 10,000 highly skilled, trained, and vetted individuals with extensive regulated market experience. We don’t advertise broadly — we deploy from a known, verified network.
Flexibility to address both planned and unplanned customer activity surges. We scale resource rapidly and reliably, using operational experience to match capacity to incoming demand — while always upholding the quality of customer outcomes.
We work in collaboration with you to understand your business, risk profile, and regulatory context — tailoring every engagement to your unique requirements rather than deploying a generic staffing model.
Our commercial terms reduce the need for ongoing capital investment, replacing fixed staffing costs with a flexible cost base. A range of pricing models ensures commercial arrangements that suit your business and budget cycle.
Clients can draw on the expertise of our Advisory Services team to ensure deployed operations are efficient, aligned to current regulations, and producing fair outcomes — complementing resource with regulatory intelligence.
Our screening and vetting processes are independently audited. Over the last 12 months, we were audited nine times with a 100% pass rate — evidence that our commitment to quality resourcing goes beyond commitment to practice.
Real engagements. Complex briefs. Resource deployed at pace — with quality maintained throughout.
Huntswood was engaged by a major retail bank to conduct a remediation exercise impacting 180,000 customers — the largest such exercise the bank had ever undertaken, closely supervised by both the board and the regulator. All work was delivered at Huntswood’s operational sites. To expedite BAU complaints, Huntswood also tailored an existing case management platform, deployed a performance analytics tool, and implemented targeted process improvements before the remediation itself began.
"Huntswood's ability to mobilise a 1,000-strong operation within ten weeks — while maintaining 97% right first time — was exceptional. The case clinic model they introduced became part of how we think about remediation governance permanently."
We have seen a material improvement in the quality of the case files we send to the financial ombudsman service as a result of our work with Huntswood, and this, together with the impact of other changes we have made following on from Huntswood’s review, has resulted in a notable reduction in our upheld rate at FOS of c.25%. We are very happy with the results of our collaboration, and the advice we received from Huntswood has resulted in lasting changes.
Tell us your volume challenge, your timeline, and your quality requirements. We’ll show you exactly how Resolve360 responds — in days, not months.
