Delivering High Quality Experiences Through Your Customer Journeys
Huntswood has over 20 years' experience in servicing customers' needs on behalf of regulated firms. Our flexible approach means we help you to deliver an improved customer experience through your in-house team or we take ownership for your customer processes in part or in their entirety, removing the headache of delivery from you and your teams and applying our best-in-class practical experience.
We deliver in line with your aims so your customers receive the experience you want for them. We use our skills and experience to streamline your processes, improve your customer journeys and use technology where it adds value to drive efficiencies.
Customer journey review and transformation
Customer service and back office outsourcing
Operational resource augmentation
Automation and enhancement of the customer journey
Pragmatic and practical solutions
We actively research customer expectations to make sure we have a clear view of changing needs and identify best practice across a range of industries so we can provide the level of service you want for your customers. Our extensive experience enables us to provide pragmatic and practical solutions which will work within your operational setting. Alongside this, our regulatory expertise means you can be confident your processes are delivering outcomes in line with your regulator’s expectations.
Case study:
The transition and transformation of 1,200 FTE outsourced operation following incumbent underperformance
Our services include:

Latest Insights
Complaints
The unanswered questions from the Complaints Outlook 2021 Launch Event
Richard Brown – Huntswood’s Technical Adviser in Complaints – answers some of the questions asked at the Complaints Outlook 2021 launch event
Financial Crime
Research report: Fighting Cyber Crime
This paper demonstrates just how prevalent cyber enabled fraud has become, affecting all of us in some way.
Complaints
Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey
Phil Whichello, Director, YSC, talks through human behaviours and how positive experiences can build advocacy for firms.
Complaints
Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations
A detailed view of the key findings from by the Complaints Outlook 2021 research.
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