Customer servicing
Bringing service excellence to all aspects of the customer journey
Delivering high quality experiences throughout your customers’ journey
Huntswood has over 20 years’ experience in servicing customers’ needs on behalf of regulated firms. Depending on your requirement, we can provide an end-to-end service, or manage individual process components. Our transparent, partnership approach and comprehensive governance delivers a crystal clear view of performance, ensuring you have the insight you require.
Practical solutions
Our clear view of customers’ needs and knowledge of best practice across a range of industries is derived from our client engagement, market research and the experience of our people. We design pragmatic and practical solutions which work within your operational setting – our regulatory expertise means you can be confident your processes are delivering outcomes in line with your regulators’ expectations.
What can you expect from partnering with Huntswood
Quality resource
We have a team of over 20 resourcing professionals and a database of 9,000 highly skilled, trained and vetted individuals with experience of working in regulated markets.
Operational excellence
Our expertise in process re-engineering ensures your operation is as efficient and effective as possible to ensure you are creating better outcomes with every customer interaction.
Flexible working solutions
We enable our workforce with in-office or remote capabilities, creating maximum flexibility without sacrificing operational excellence
Multichannel
Multichannel communication tools and processes, including inbound and outbound telephony, offline mailing via our dedicated contact centre and mailroom, email, webchat and more
Efficient workflows
Bespoke case management, workforce and workflow automation tools ensure our clients’ projects deliver improved operational efficiencies
Speed and flexibility
Flexibility to deal with planned and unplanned customer activity, utilising our operational experience to scale resource as required - quickly and reliably while always upholding the quality of customer outcomes
Bespoke solutions
We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements.
Commercial value
Huntswood’s commercial proposition helps reduce the need for ongoing capital investment, replacing fixed costs with a flexible cost base, in a range of pricing models.
Complaints Outlook 2024
Learn about effective complaint handling in a world where customer expectations are higher than ever before
Learn more about our end-to-end remediation service
Offshore customer support services
Huntswood's offshore capability delivers authentic, innovative outsourcing support, from customer service to complaints, sales and remediation.
Our clients realise significant cost benefits, while delivering the same high quality service to their customers.
Complaints handling for Vulnerable Customers
In our latest white paper, we discuss identifying and managing complaints made by vulnerable customers and what firms can do to create better outcomes for everyone
Case study
The transition and transformation of 1,200 FTE outsourced operation following incumbent under performance
33% Increase
In Overall Quality Score
£17M
Savings Annually
6 Weeks
To Transition
£1M
Per Month Saving Management Costs
Latest insights
Regulatory Update
July 15, 2025
Article
June 25, 2025
Regulatory Update
May 23, 2025
Speak to our experts to find out more about our solutions
Transform Your Customer Experience, Act Now!
