Ensuring your customers can speak to a person who has the knowledge and professionalism to field their queries and make them feel valued is vital to the success of your business.
At Huntswood, we deliver inbound customer service and sales support across all channels, which allows you to do 'more with less' whilst enhancing your customer experience.
Talented people having great conversations
At Huntswood, our teams have years of experience designing, implementing, and managing customer experience solutions for clients across multiple industries, from retail to utilities, and from insurance to the public sector.
Our skilled people benefit from expert training programmes, clear performance feedback and supportive coaching and guidance, meaning they are well prepared to field queries and execute sales and support in a responsible manner, ensuring your customers receive an excellent experience with your organisation.
We prepare our people to represent your brand with integrity and empathy, and the desire to enhance their skills over time.
Adding value in every sense
At the heart of a great sales experience is an effective customer strategy. We look to maximise the potential of every call, and when you are looking to provide new products or services, we will work closely with you to understand how and when our Agents should make an appropriate offer, helping you meet your growth targets and deliver a customer experience that is second to none.
Where technology and client experience meet
Huntswood has made significant long-term investments in its technology platform, providing best-in-class technologies that enable us to support multi-channel voice and digital services. Our platform supports omni-channel contact through a variety of mechanisms. Digital channels include email and SMS – both inbound and outbound, and extends to messaging (WhatsApp and Facebook Messenger), web-chat and social media. Our technology incorporates text and speech analytics and supports artificial intelligence, chat bots and robotic process automation.
Customers today expect a faster service, less friction in their interactions and more channels through which to communicate. It can be a challenge to meet these expectations, but the benefits of doing so can be truly astounding.
- We'll ensure that your firm is putting its customers' requirements and individual circumstances front-of-mind when taking them on the sales journey
- We generate positive advocacy by delivering on customers’ expectations and doing what’s right for vulnerable customers
- We’ll help you uncover efficiencies within processes and potential risks before they emerge
Customer contact centres
Eliminate the contact centre queue and see customer satisfaction rise as a result
Remove repetitive and time consuming tasks through cutting-edge robotics and allow your people to focus on their customers
Driving collections and recoveries while supporting your customers
Skilled people matching great products to your customers
Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table
Delivering operational, consultancy and process improvement expertise to transform a water supplier's approach to customer service.
Case Study: Huntswood Delivers High Quality Complaints Handling
Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles
Watch an excerpt from our Complaints Outlook 2022 event, where Craig Koch, Huntswood's Head of Insight, speaks more about the links, between customer emotions and retention after the resolution of a complaint
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