Recruitment

Support your customers in a timely fashion, deliver good outcomes and benefit your business

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Talented people having great conversations

Ensuring your customers can speak to a person who has the knowledge and professionalism to field their queries and make them feel valued is vital to the success of your business.

At Huntswood, we deliver inbound customer service and sales support across all channels, which allows you to do ‘more with less’ whilst enhancing your customer experience.

At Huntswood, our teams have years of experience designing, implementing, and managing customer experience solutions for clients across multiple industries, from retail to utilities, and from insurance to the public sector.

Our skilled people benefit from expert training programmes, clear performance feedback and supportive coaching and guidance, meaning they are well prepared to field queries and execute sales and support in a responsible manner, ensuring your customers receive an excellent experience with your organisation.

We prepare our people to represent your brand with integrity and empathy, and the desire to enhance their skills over time.

At the heart of a great sales experience is an effective customer strategy. We look to maximise the potential of every call, and when you are looking to provide new products or services, we will work closely with you to understand how and when our Agents should make an appropriate offer, helping you meet your growth targets and deliver a customer experience that is second to none.

Where technology and client experience meet

Huntswood has made significant long-term investments in its technology platform, providing best-in-class technologies that enable us to support multi-channel voice and digital services. Our platform supports omni-channel contact through a variety of mechanisms. Digital channels include email and SMS – both inbound and outbound, and extends to messaging (WhatsApp and Facebook Messenger), web-chat and social media. Our technology incorporates text and speech analytics and supports artificial intelligence, chat bots and robotic process automation.

Customers today expect a faster service, less friction in their interactions and more channels through which to communicate. It can be a challenge to meet these expectations, but the benefits of doing so can be truly astounding.

In today’s world, it is imperative that businesses are able to operate remotely. We provide clients with remote resource solutions that are optimised and secure without sacrificing operational excellence.
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Huntswood's offshore capability delivers authentic, innovative outsourcing support, from customer service to complaints, sales and remediation.

Our clients realise significant cost benefits, while delivering the same high quality service to their customers.
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Why Huntswood

  • Spend more time with clients and developing new business
  • Gain efficiencies and an increase in “first time suitable” recommendations
  • Ensure a full audit trail, allowing evidence of suitability of recommendations to be retained

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