Unlocking the value in complaints

In today’s customer service landscape, firms are striving to glean deeper insight from their operations to inform strategic decision making, continually enhance customer experience and maintain trust in their brands.

Our latest edition of the Complaints Outlook, provides firms with more useful insight than ever before, including:

• The complaints landscape, a deep dive into data showing how firms have improved over the last two years and how customer expectations have increased
• Discover how to deliver the best practice in a world where customers are increasingly more connected with their brands, and firm’s relationships with those customers is ‘always on’
• Preview our Complaints Calculator, which reveals unrealised revenue and the potential value of customer loyalty and advocacy firms may have within their complaints operations

Download the 2024 Complaints Outlook now, our delivery of complaint handling solutions to global clients over the last 28 years, alongside our comprehensive firm and consumer research, means there’s no deeper wealth of knowledge in your business than that found in your complaints department.