Operational processing
Ensuring you have the people, processes and controls to successfully manage fluctuating levels of activity
Achieve better outcomes
There are many factors that lead firms to outsource their operations and several considerations to work through before making the leap.
Firms are increasingly seeking a blended, flexible solution whereby specific elements of a business function are outsourced, while others are retained in-house. Here at Huntswood, we can seamlessly integrate people, processes and systems into areas where they will make the most impact.
Our considerable experience means that we understand the inherent challenges that come with operational process outsourcing and are well placed to help navigate you through this journey.
A suite of services for any operational need
Complaints handling
Support your business as usual operations or react quickly to spikes in complaints volumes to ensure you maintain excellent levels of customer service
Outcomes testing
Dig deep into the customer experience, identifying and assessing customer risks throughout the product lifecycle
Root cause analysis
Identify and resolve past issues. Also, evidence the delivery of consistent and fair outcomes for customers
Process design and review
Focus on the key drivers in your business to transform your operational processes and ensure the right outcomes are delivered at the right time and to the highest quality
Regulatory and operational training
Raise your level of regulatory compliance and / or operational efficiency, helping you get more out of business-as-usual activity
Financial crime and alert management
With a clear understanding of the threat landscape, ensure that your operation is secure
The Huntswood difference
We offer an end-to-end service encapsulating all aspects of business processing. Or, depending on your needs, we can supplement your existing operation with ‘component’ solutions. We can provide:
Telephony
Inbound and outbound telephony and offline mailing via our dedicated contact centre and mailroom
Human resource
Expertise in process re-engineering to ensure your processes are as efficient and effective as possible
Operational excellence
We enable our workforce with in-office or remote capabilities, creating maximum flexibility without sacrificing operational excellence
Flexible working solutions
We enable our workforce with flexible in-office or remote capabilities that cater for various scenarios
Multichannel
Multichannel communication tools and processes
Case management
Case management and workflow systems to manage documents and data
Robotics
Robotic process automation integration to ensure efficient and effective workflows
Case study
The transition and transformation of 1,200 FTE outsourced operation following incumbent under performance
33% Increase
In Overall Quality Score
£17M
Savings Annually
6 Weeks
To Transition
£1M
Per Month Saving Management Costs
Latest insights
Regulatory Update
July 15, 2025
Article
June 25, 2025
Regulatory Update
May 23, 2025
Transform Your Customer Experience, Act Now!
