Recruitment
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Huntswood is now part
of the ResultsCX family
#ResultsMatter
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Complaints Outlook
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Complaints Outlook 2024​
Learn about effective complaint handling in a world where customer
expectations are higher than ever before​
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Complaints Journey
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Deliver excellence
throughout the
complaints journey
Learn about effective complaint handling in a
world where customer expectations are higher than ever before
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ResultsCX Family
We combine people, process and technology to

Create better commercial, customer and operational outcomes

Resourcing and recruitment

Outsourcing capabilities

Advisory services

See how Huntswood’s decades of experience, high quality resource and bespoke solutions can help your business embrace change and stay agile to deliver on both your business objectives and customer commitments.

Latest insights

Vulnerability in 2025

Whitepaper

April 22, 2025

Complaints calculator

Article

March 24, 2025

FCA releases its review on the treatment of vulnerable customers

Article

March 23, 2025

A road less travelled: assessing your remediation approach

Article

March 23, 2025

Ongoing advice and the FCA – firms must continue to prepare

Article

March 23, 2025

Consumer duty in 2025

Article

February 27, 2025

FCA issues new guidance to support bereaved customers

Article

December 23, 2024

The Current State of FOS Complaints – Q2, FY 2024 / 2025

Article

December 6, 2024

Complaints Calculator​

How much are your complaints costing you, and what is the negative impact of poor customer outcomes
Use the calculator
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Deliver excellence through
complaints journey
Partnering with clients to deliver complaint handling operations
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Managing complex customer
interactions on behalf
of our partner
Making customer servicing simple
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Making things right for
your business and
your customers
Past Business Review and Remediation Services
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Standing with our partners
when they need it most
Operational Resilience and Business Continuity
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Helping firms mitigate
compliance risk and
deliver good outcomes
Regulatory Risks and Assurance
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