Strengthen controls to minimise regulatory risks
Identify areas of exposure across governance, customer operations, complaints, claims, conduct risk and oversight, and strengthen controls before issues become regulatory concerns.
Remain aligned with the regulatory agenda
Regulatory issues more often emerge from operational processes, governance gaps, ineffective controls or management information that fails to identify risk early enough, not from deliberate compliance failures.
1. The FCA does not usually start with compliance
Many regulatory failings trace back to operational weaknesses, not deliberate compliance failures. Process inefficiencies, ineffective controls and governance blind spots often sit at the root.
- Are operational weaknesses creating hidden regulatory risks
- Can governance forums effectively challenge emerging issues
- Would your current controls withstand regulatory scrutiny
2. How prepared is your operating model
Many insurers have invested heavily in digital transformation, but control frameworks and risk oversight have not always evolved at the same pace.
- Risk management across claims, service and complaints
- Control effectiveness throughout customer journeys
- Benchmarking against industry expectations and leading practice
3. Independent challenge creates better outcomes
Internal teams are often closest to the risks they manage, which can make it difficult to identify weaknesses, outdated assumptions or control gaps.
- Identify blind spots and emerging risks
- Validate the effectiveness of governance and controls
- Prepare for future regulatory scrutiny and change
Practical support to strengthen your firm's regulatory resilience
We help insurers evaluate the key components of a strong regulatory framework, identifying risks, control gaps and opportunities for improvement.
Governance and accountability
Assessing whether governance structures provide effective oversight, challenge and clear accountability. .
- Board and executive governance
- Committee structures and reporting
- Accountability and ownership of risks
- Regulatory health check assessments
Controls and assurance
Evaluating whether control frameworks effectively manage regulatory and conduct risks.
- Control design and effectiveness
- Assurance activities
- Regulatory issue managements
- Independent assurance and challenge
- Governance and control reviews
Claims and customer operations
Reviewing operational processes to identify areas where customer outcomes and regulatory expectations may be at risk.
- Claims handling processes
- Operational consistency
- Customer journey risks
- Claims and operational process reviews
- Operating model benchmarking
Complaints and conduct risk
Assessing whether complaints and customer feedback are being used effectively to identify and address risks.
- Complaint management frameworks
- Root cause analysis
- Customer outcome monitoring
Management information and oversight
Reviewing whether reporting provides meaningful insight into emerging risks and business performance.
- Regulatory reporting
- Risk and control MI
- Governance reporting effectiveness
Culture and regulatory readiness
Assessing whether regulatory expectations are embedded throughout the organisation.
- Risk culture and leadership behaviours
- Regulatory awareness
- Readiness for future change and scrutiny
Practical support, matched to where you are today
Our Regulatory Health Checks combine regulatory knowledge with practical operational expertise, working collaboratively with leadership, risk, compliance and operational teams to assess current arrangements and provide pragmatic recommendations.
- Regulatory Health Check assessments
- Claims and operational process reviews
- Management information reviews
- Governance and control reviews
- Risk and control framework evaluations
- Regulatory readiness assessments
- Complaints and conduct risk assessments
- Operating model benchmarking
- Independent assurance and challenge
Many regulatory concerns originate from operational weaknesses, governance gaps, ineffective controls, or poor management information rather than deliberate compliance failures. A regulatory health check helps identify these issues early, allowing organisations to address them before they attract regulatory scrutiny.
Reviews typically cover governance and accountability, risk and control frameworks, customer operations, claims handling, complaints management, conduct risk, management information, oversight processes, and organisational culture.
A regulatory health check evaluates board and executive governance, committee structures, reporting lines, accountability, risk ownership, and the effectiveness of challenge and oversight processes to determine whether governance arrangements are fit for purpose.
Independent assurance provides an objective view of existing controls, governance, and risk management practices. It helps identify blind spots, validate current frameworks, and prepare organisations for future regulatory scrutiny or change.
As organisations invest in new technologies and digital customer journeys, control frameworks and risk oversight can struggle to keep pace. A regulatory health check evaluates whether governance, controls, and assurance arrangements remain effective within the evolving operating model
How confident are you in your regulatory health?
Speak to our specialists about a Regulatory Health Check and discover how we can help identify hidden risks, strengthen controls and provide the independent challenge needed to support regulatory confidence.