Delegated Authority

The state of delegated authority agreements across financial services has invited the attention of the FCA recently. Firms failing to oversee the performance of their intermediaries resulting in poor customer outcomes is of concern to the regulator. How can firms presiding over agreements ensure responsibility for customer outcomes is apportioned correctly, and, perhaps more importantly, that good customer outcomes are achieved?
Huntswood’s close knowledge of this subject allows us to provide firms with the most up to date best practice.