Complaints should be seen as an opportunity for firms; the quality of a firm’s overarching complaints processes can increase customer retention and advocacy, especially if the response to a complaint is timely and comprehensive.
Huntswood provides the knowledge you need for your firm to be an industry leader in this area. Our ground breaking Complaints Outlook 2016, based on in-depth industry and consumer research, leaves no stone unturned when it comes to the ideal approach.