The Challenge: The client needed rapid onboarding of experienced specialists to manage increased FNOL volumes while improving productivity and maintaining high quality standards. The operation had to deliver against strict performance benchmarks and contractual targets. The Solution: Huntswood onboarded 69 specialists with demonstrable FNOL experience, deploying the majority within four
The Challenge: The client faced high complaint volumes, inefficient hand-off processes between departments, and quality issues that were impacting customer outcomes and regulatory compliance. They required a skilled team and process improvements to address these challenges quickly. The Solution: Huntswood designed and managed a ringfenced operational solution, deploying 24 complaints
