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Supporting long term growth through scalable customer operations for a media and telecommunications provider

The Challenge: Key challenges included recruiting and retaining talent at scale, supporting continuous product launches, improving customer satisfaction and first contact resolution, and maintaining performance through changes to service demand, field support challenges and vulnerable customer needs. Our Solution: ResultsCX has partnered with this organisation for more than a decade

June 6, 2026

Transforming insurance operations for the digital age

Transforming insurance operations for the digital age The insurance industry is evolving rapidly, driven by changing customer expectations, regulatory requirements, and the need for operational efficiency. At Huntswood, we help insurers navigate this transformation by combining deep domain expertise with innovative solutions that deliver measurable outcomes. Our approach begins with

January 27, 2026

FCA motor finance redress scheme consultation

Regulatory update – FCA motor finance redress scheme consultation – 8th October 2025 Background The Financial Conduct Authority (FCA) has proposed a redress scheme to address widespread concerns about undisclosed commission arrangements in motor finance agreements. This follows a landmark Supreme Court ruling in August 2025, which clarified that certain

October 8, 2025

Chancellor Rachel Reeves outlines vision for regulatory reform

Regulatory Updates – 17 July 2025   In her inaugural Mansion House speech, Chancellor Rachel Reeves set out a bold agenda to reform the UK’s financial regulatory landscape. Addressing City stakeholders, Reeves described current regulatory constraints as a “boot on the neck” of British business, arguing that excessive bureaucracy is impeding innovation and economic

July 17, 2025
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