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Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

The Challenge: The acquisition created capacity issues within the customer services department, leading to increased pressure on voice channels, inefficient processes, and longer handling times. The client needed a solution that would improve efficiency, enhance customer experience, and optimise channel usage. The Solution: Huntswood implemented a multi-channel service supported by

January 24, 2023
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