September 27, 2024
The Challenge: The client needed a comprehensive review of policies, processes, training, quality assurance, systems, MI, and reporting from both operational and regulatory perspectives. They also required actionable recommendations to address inconsistencies across brands and improve first point of contact resolution. The Solution: Huntswood delivered deep insight on best practice
The Challenge: The client needed a rapid deployment of skilled customer service agents to handle increased call volumes and deliver agreed messaging to customers. The solution had to be implemented within an extremely short timeline while ensuring quality and compliance. The Solution: Huntswood deployed 30 front-line telephony agents within five