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FG16 / 8 – Fair treatment of long-standing customers in the life insurance sector

December 16, 2016

Every penny makes a pound

February 10, 2015

Social media and customer complaints

December 8, 2014

Considering vulnerable customers: are you doing all you can?

August 27, 2014

Lessons from the Santander Final Notice

May 30, 2014

Consumer apathy or barriers to switch?

February 27, 2014

Is this the future of remediation?

February 3, 2014

Consumer credit products – are your promotions clear and fair?

January 13, 2014

Assessment of affordability – can customers afford to borrow?

November 22, 2013

What is acceptable? FCA publishes warnings

November 18, 2013