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    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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Recruitment

Whitepaper

White Paper: Embedding the Senior Managers and Certification Regime (SM&CR)

Navigating the SM&CR can seem a daunting and arduous task. It impacts tens of thousands of firms nationwide, affecting their processes, culture and governance structures.

And although the major deadlines for compliance have now come and gone, there is still plenty of work to be done and an ongoing journey to embark on.

To assist in this, we have put together a comprehensive document of practical considerations for Core- and Enhanced-tier firms to guide them through the post-implementation period and towards continued compliance. This includes:

  • Detailed overviews of the Senior Managers Regime, the Certification Regime and Conduct Rules
  • Self-assessment questions to measure the effectiveness of your implementation
  • Tips for evidencing good governance and logical decision-making
  • Defining โ€˜reasonable stepsโ€™, and other key and documentation
  • Creating a conduct culture and talent development strategy

Download this newly updated guide to SM&CR and ensure that your firm is on the right track for success.

Download

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Vulnerability in 2025

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Research report: Complaints Outlook 2024

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November 28, 2024

White paper: complaints handling for vulnerable customers

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December 7, 2023

Research report: Complaints Outlook 2022

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May 23, 2022

White Paper: The UKโ€™s Response to Cyber Fraud: The role of business

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May 18, 2021

Research report: Complaints Outlook 2021

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January 12, 2021

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Modern Slavery Statement
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Promotion of Access to Information Act (PAIA)