Complaints are still widely viewed as an unavoidable cost of doing business. They sit in operational teams, measured by backlog, handling time and regulatory compliance. Success is often defined as closing cases rather than changing outcomes. We see that this mindset is increasingly out of step with reality. Every complaint
The HM Treasury policy statement on reform of the Consumer Credit Act (CCA) 1974 outlines a major transformation in the way consumer credit is regulated in the UK. At its core is the recognition that the current framework, originally designed in the 1970s, is no longer suited to a market
A people-first culture across the globe Across the world, conversations about work are shifting. Organisations are paying closer attention to how culture shapes performance, how wellbeing influences long term resilience and how purpose helps people stay connected to their work. At Huntswood, these themes have become central to how we
South Africa as a centre of excellence As organisations continue to rethink how and where work is delivered, South Africa has emerged as a location that offers both operational strength and meaningful social impact. For Huntswood, it has become an increasingly important part of how we help clients build resilient,
In this video, Simon Brown and James Tattersall share how Huntswood helps firms navigate the complexities of Motor Finance Remediation with confidence and efficiency. From robust case management systems and secure data gathering to customer portals, we provide end-to-end solutions that reduce operational strain and ensure compliance.
Looking ahead to 2026 for the UK consumer credit market By Simon Brown | Advisory Engagement Lead As another Christmas is over and the New Year fireworks fade it’s time to look forward to what the coming months have in store. Last year was a year of significant regulatory movement
Regulatory update – FCA motor finance redress scheme consultation – 8th October 2025 Background The Financial Conduct Authority (FCA) has proposed a redress scheme to address widespread concerns about undisclosed commission arrangements in motor finance agreements. This follows a landmark Supreme Court ruling in August 2025, which clarified that certain
Regulatory Updates – 17 July 2025 In her inaugural Mansion House speech, Chancellor Rachel Reeves set out a bold agenda to reform the UK’s financial regulatory landscape. Addressing City stakeholders, Reeves described current regulatory constraints as a “boot on the neck” of British business, arguing that excessive bureaucracy is impeding innovation and economic
The FCA has confirmed that, subject to the outcome of the Supreme Court’s ruling expected in July 2025, it is likely to consult on an industry-wide redress scheme for customers affected by discretionary commission arrangements (DCAs). The scheme would be firm-led and designed to deliver fair, consistent, and efficient outcomes
HM Treasury has released a consultation paper on reforming the Consumer Credit Act (CCA) provisions, with a long-term policy objective of transferring away from the CCA to FCA regulation. Since the implementation of FCA regulation for the consumer credit market in 2014, the Consumer Credit Act 1974 has increasingly been
