Past business review and remediation

Ensuring the delivery of good customer outcomes continues to be of principal concern to the regulator. Where firms fall short of requirements, they may need to act retrospectively to address past issues.
 
If your firm has fallen foul of FCA rules and product suitability is called into question, you may be required to undertake a review to establish the extent of any issues.
 
Undertaking a review requires expertise and a proportionate approach to ensure resources are directed to key areas of risk and customer detriment.
 
Huntswood can assist you with fully-managed or client-managed resource and regulatory experts for customer remediation projects or reviews of past business.

  • Skilled Persons Review (S.166)

    Find out what to expect from a review, and gain assurance that you're fully prepared for the process and any resulting action

  • Past business review

    Review past business and effectively implement the findings to enhance your reputation and optimise your operation

  • Remediation

    Prompt and effective remediation projects can create customer advocacy and rebuild relationships with the regulator

  • Root cause analysis

    Take an iterative approach to product design and realise the true value of uncovering the root cause of past issues

  • Product suitability

    Review the suitability of advice that customers receive on an ongoing basis to evidence your approach to customer outcomes

  • FCR specialist resource

    Utilise our expertise in recruitment, large-scale resourcing, advisory and assurance, investigations and loss and recovery

  • FCR regulatory advisory and assurance

    Ensure effective financial crime risk (FCR) oversight while still enabling your business to operate efficiently

  • Process design, redesign and review

    Optimise your processes to ensure they work for your customers while developing a reliable, practical approach to business change

  • Regulatory and operational training

    Help those at the frontline of your firm understand their responsibilities, empowering them to drive good customer outcomes