Huntswood
  • Capabilities

    Capabilities

    Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

    • Complaints Excellence
    • Customer contact centres
    • Recruitment Process Outsourcing
    • Past Business Review and Remediation
    • Customer Servicing
    • Operational Resilience and Continuity
    • Regulatory Risk and Assurance
    CO2022 word cloud
    Complaints

    Research report: Complaints Outlook 2022

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

  • Services

    Services

    We help clients transform their business to drive better customer, compliance and commercial outcomes

    • Outsourcing
    • Resourcing and recruitment
    • Advisory Services
    Lucy Comercial we are Huntswood vim
    General regulation

    We are Huntswood - Lucy Gilly

    Meet our Commercial Director, Lucy Gilly, and find out what it is like to work with Huntswood, and why we are fast becoming our clients number one partner of choice.

  • Company

    Company

    • Contact us
    • About Huntswood
      • Our Founder
      • Our Board
      • Our Leadership Team
      • Our Client Relationships Directors
      • Our Partners
    • Huntswood Story
    • Media Centre
    • Life at Huntswood
    • Corporate Social Responsibility
    • Off payroll (IR35) Working
      • Off payroll (IR35) Working - FAQs for Clients
      • Off payroll (IR35) Working - FAQs for Associates
    • Policies and reports
      • Modern Slavery Statement
      • Huntswood Tax Strategy
      • Covid-19 workplace risk assessment
      • CXP gender pay gap
    Helen maslin video
    General regulation

    We are Huntswood - Helen Maslin, Risk Director

    Helen Maslin, Risk Director, talks about her role within the business, the experience she brings to the team and how we creating better outcomes for our clients and their customers

  • Insights
  • Site Search

  • Recruitment

Associate Guide

Policies

Some policies in the list below are specific to those working on Huntswood premises and these are marked with a star. Associates working on client premises are expected to comply with the client’s policies on these subjects.

Associate Privacy Policy

Acceptable Usage Policy*

Access Control Policy*

Alcohol and Substance Abuse Policy

Anti-bribery and Corruption Policy

Bullying and Harassment Policy

Client Delivery Resource Remote Working Policy

Complaints Policy

Data Protection Policy

Dress and Appearance Policy

Equal Opportunities Policy

Fire Safety Policy*

General Office Policy*

Health and Safety Policy*

Information Security Policy

Modern Day Slavery Policy

Personal Relationships at Work Policy

Restricted Investment Policy

Remote Working Policy

SDC (Supervision, Direction and Control) Policy

Smoking Policy*

Social Media Policy

Whistleblowing Policy


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Explore

  • Complaints Excellence
  • Customer Servicing
  • Past Business Review and Remediation
  • Operational Resilience and Continuity
  • Regulatory Risk and Assurance
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Latest Tweet

We are seeing growing demand for experienced customer contact agents within the energy sector, to support our clien… https://t.co/w0lHe3xk2h

Contact

Abbey Gardens, Abbey Street
Reading, Berkshire RG1 3BA

0333 321 7815

Get in touch

A David Brownlow Company

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