The Challenge: The client was experiencing high volumes of avoidable customer and B2B contacts across its omnichannel support operation. Poor visibility of root causes, fragmented self service journeys, and inconsistent experiences across digital and in store channels were driving repeat contact and reduced CSAT. Key challenges included: High levels of
A people-first culture across the globe Across the world, conversations about work are shifting. Organisations are paying closer attention to how culture shapes performance, how wellbeing influences long term resilience and how purpose helps people stay connected to their work. At Huntswood, these themes have become central to how we
South Africa as a centre of excellence As organisations continue to rethink how and where work is delivered, South Africa has emerged as a location that offers both operational strength and meaningful social impact. For Huntswood, it has become an increasingly important part of how we help clients build resilient,
