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Martin has held a variety of senior roles, including being responsible for complaint handing at Lloyds Banking Group, where he led a 50% reduction in volume over an 18 month period. As Managing Director of Connect, a Lloyds Banking Group company, he was responsible for 7,500 people and over 11
With 23 years in management, 17 of which specialised in Human Resources across retail, hospitality, and financial services, Laura is a seasoned HR professional with a focus on Business Process Outsourcing. Laura’s strategic expertise shapes people practices, spanning employee relations, TUPE, resourcing, performance management, CSR, and employee wellbeing. Her notable
Helen has 19 years of customer-focused, operational experience with a very strong track record in risk management, and has extensively led and galvanised people through complex business and regulatory change while continuing to execute and deliver exceptional results. Helen is excellent at building relationships and ensuring alignment across different businesses
Tim is a financial services professional with over 35 years’ experience across multiple sectors. He has worked for Huntswood for over 18 years, and in this time, has built extensive experience of managing large operations relating to complaints, customer remediation and past business review. His oversight of some of Huntswood’s
Jon joined Huntswood in 2016, and is responsible for managing the relationships with a number of Huntswood’s clients covering Consumer Finance, General Insurance and the Life, Pensions & Wealth sectors. Jon ensures he is consistently ‘up to speed’ on regulatory and legislative developments in order to share insight on best
Emma has spent 14 years in Financial Services and joined Huntswood from a big four professional services firm in 2023. She brings with her a wealth of experience in financial services, particularly in the areas of business conduct, consumer duty, governance and controls, complaints, and remediation. She is a customer