Martin has held a variety of senior roles, including being responsible for complaint handing at Lloyds Banking Group, where he led a 50% reduction in volume over an 18 month period. As Managing Director of Connect, a Lloyds Banking Group company, he was responsible for 7,500 people and over 11 locations, connecting with customers across multiple channels and leading the back-end processing operations teams.
In his role as Lloyds Bank’s Group Ambassador for the Midlands, Martin helped businesses in the region to prosper. He has also been a non-executive director of Motability Operations, the company responsible for delivering the motability scheme to over 600,000 disabled people.
Outside of work he is a keen Aston Villa fan and enjoys spending his free time playing and watching football, cricket and golf.