HUNTSWOOD_RCX_OnBLACK 1
  • Capabilities

    Capabilities

    Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

    • Complaints excellence
    • Customer contact centres
    • Offshore customer support services
    • Recruitment process outsourcing
    • Past business review and remediation
    • Customer servicing
    • Operational resilience and continuity
    • Regulatory risk and assurance
    • Advisory services
    • Resourcing and recruitment
    • Outsourcing
    Linkedin
    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

    Learn More
  • Industries

    Industries​

    We help clients transform their business to drive better customer, compliance and commercial outcomes

    • Financial services
    • Utilities​
    Linkedin
    Hunstwood

    We are Huntswood

    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

    Learn More
  • Company

    Company

    • Contact us
    • Media centre
    • Life at Huntswood
    • Environmental, social and governance
    • ResultsCX

    About Huntswood

    • About us
    • Our leadership team
    • Our client relationship directors
    • Our partners

    Off Payroll (IR35) Working

    • Off payroll (IR35) working - FAQs for clients
    • Off payroll (IR35) working - FAQs for associates

    Policies and Reports

    • Modern slavery statement
    • Huntswood tax strategy
    • Covid-19 workplace risk assessment
    • CXP gender pay gap
  • Insights

    Stay informed. Stay ahead.

    • All
    • Articles
    • Case studies
    • Regulatory updates
    • Whitepapers
    • Infographics
    • Videos and podcasts
    Linkedin

    Business outcomes
    that underpin your growth

    Watch video
  • ResultsCX
Recruitment

Whitepaper

White Paper: Complaints Outlook 2016

Since publishing this white paper Huntswood have released the Complaints Outlook 2019

Download our Complaints Outlook 2019

Take part in our latest complaints research

Our highly anticipated Complaints Outlook 2016 is based on many months of in-depth research: qualitative and quantitative engagement with 45 firms representing more than 80% of the complaints made in the second half of 2014, a national consumer study and insight from our own operational and regulatory experts. This unique approach has allowed us to get underneath the skin of what consumers expect when they complain – and, in turn, how firms are responding.

All of the firms we spoke with believed that complainants can be turned into advocates for their business, yet only 12.5% were willing to rate their complaints handling process higher than compliant. With so much in the balance, who will step up to the challenge and lead the industry?

This report uncovers the seven key areas that firms should consider in assessing their own practices.

Download Complaints Outlook 2016

Latest Whitepapers

Vulnerability in 2025

Whitepaper

April 22, 2025

Research report: Complaints Outlook 2024

Whitepaper

November 28, 2024

White paper: complaints handling for vulnerable customers

Whitepaper

December 7, 2023

Research report: Complaints Outlook 2022

Whitepaper

May 23, 2022

White Paper: The UK’s Response to Cyber Fraud: The role of business

Whitepaper

May 18, 2021

Research report: Complaints Outlook 2021

Whitepaper

January 12, 2021

Home
About us
Insights
Contact us
ResultsCX
Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)

©2025 All Rights Reserved. Huntswood. A ResultsCX Company.

Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)