May 5, 2020
The Challenge: The client required an emergency call centre to be operational within days, staffed by experienced call handlers capable of managing sensitive and wide-ranging queries. The solution needed to be flexible to meet changing demand and ensure coverage during weekends and bank holidays. The Solution: Huntswood worked with the
The Challenge: The client needed to resolve a backlog of 650 fraud cases within a seven-week SLA. This required sourcing and deploying technical resources with deep financial crime knowledge and strong customer communication skills at speed. The Solution: Huntswood leveraged its market access and recruitment expertise to source, vet, and
The Challenge: The client needed to flex its operation significantly to accommodate a large uplift in complaint volumes while maintaining quality and compliance. The engagement required rapid deployment of resources and collaboration with other suppliers to meet regulatory expectations. The Solution: Huntswood scaled its operation to deploy over 600 FTE