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    Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

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    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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Recruitment

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Supporting a global retail bank to clear a backlog of potential fraud cases

March 9, 2020

Packaged bank account complaint handling for the UK’s largest retail bank

January 13, 2020

How financial services can regain its operational resilience

November 6, 2019

Complaints Outlook 2019 – The human element: getting the focus on delivering excellence

October 23, 2019

Complaints Outlook 2019 – A video round-up from the launch event

October 1, 2019

‘Emotional Intelligence’ and why it’s vital for your complaints team

September 3, 2019

Guest Article: “Make it easy to be a customer” – The key to good customer experience

August 22, 2019

“Get it right the first time” – Aiming for 'first point of contact' complaints resolution

July 30, 2019

The real consequences of poor complaints handling

June 27, 2019

Fair’s fair – A response to the ‘Small Print, Big Difference’ campaign

May 17, 2019
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Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)