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Supporting a global retail bank to clear a backlog of potential fraud cases

The Challenge: The client needed to resolve a backlog of 650 fraud cases within a seven-week SLA. This required sourcing and deploying technical resources with deep financial crime knowledge and strong customer communication skills at speed. The Solution: Huntswood leveraged its market access and recruitment expertise to source, vet, and

March 9, 2020

Packaged bank account complaint handling for the UK’s largest retail bank

The Challenge: The client needed to flex its operation significantly to accommodate a large uplift in complaint volumes while maintaining quality and compliance. The engagement required rapid deployment of resources and collaboration with other suppliers to meet regulatory expectations. The Solution: Huntswood scaled its operation to deploy over 600 FTE

January 13, 2020
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