Firms must ensure they are well equipped to deal with customers who are experiencing financial distress and may be in arrears in servicing their debt. Huntswood delivers bespoke operations aligned to regulatory requirements, industry best practice and delivering good outcomes for customers. Not only that, we're here to provide the support you need to drive operational excellence and cost efficiencies.
Our blended approach
A high-performing collections and recoveries programme requires specialist skills, together with the right systems and processes. Our toolkit supports multi-channel voice and digital conversations, and we completely understand why maintaining a good client experience is paramount. We resolve matters quickly and amicably, without causing any detriment to your relationship.
High quality customer support, whatever the scale of the requirement
We have extensive experience in delivering collections and recoveries engagements of all sizes, under a number of different operating models (executing our own or our clients' own processes, or designing and delivering a new approach). Furthermore, we often blend collections activity into other front-line work to maximise return on investment.
Eliminate the contact centre queue and see customer satisfaction rise as a result
Support your customers in a timely fashion, deliver good outcomes and benefit your business
Flexible location strategies to optimise cost to serve
Remove repetitive and time consuming tasks through cutting-edge robotics and allow your people to focus on their customers
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Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
Watch an excerpt from our Complaints Outlook 2022 event, where Martin Dodd, Huntswood's CEO, speaks more about the key findings of the report, and how they can be implemented to improve customers' complaint journeys.
Watch an excerpt from our Complaints Outlook 2022 event, where Craig Koch, Huntswood's Head of Insight, speaks more about the links, between customer emotions and retention after the resolution of a complaint